FAQs

Find answers to our most common questions about shipping, returns, sizing, payments, and orders.

Shipping & Delivery

Where do you ship?

We currently ship throughout the United States.
When will I get my order?

Orders are typically processed within 1–3 business days, followed by 5–10 business days of transit. Estimated total delivery time is 6–13 business days.
Do you offer free shipping?

Yes. Standard Shipping is $6.99 on orders under $75, and we offer Free Shipping on orders of $75 or more.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unworn or unused, with tags, and in their original packaging. Please see our Refund Policy for full details.
Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What if there is an issue with my order?

If your item arrives defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and make it right.

Products & Sizing

How do I choose the right size?

We recommend reviewing the size information available on each product page before placing your order.

If you are between sizes or prefer a more comfortable fit, we recommend choosing the next size up.

If you need assistance selecting your size, our customer support team will be happy to help.

Orders & Payments

What payment methods do you accept?

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Visa
  • Discover
  • Diners Club
  • PayPal
  • Shop Pay
  • Shop Pay Installments

All prices and transactions are listed and processed in USD ($).

Customer Support

How can I contact customer support?

You can reach us by email at support@rosselleus.com or through our Contact Form.

Our customer service hours are:

Monday to Friday | 8 AM–5 PM EST
Saturday & Sunday | Closed

We aim to respond to all inquiries within 24 hours.

Contact Information

Store name: Rossélle

Company Address:
8206 Louisiana Blvd NE, Ste A #9488
Albuquerque, New Mexico 87113
United States

Phone: +1 (505) 336-3510

Email: support@rosselleus.com

Monday to Friday | 8am - 5pm EST
Saturday and Sunday | Closed

We aim to respond to your inquiries within 24 hours.

You can also reach us through our Contact Form.